PRIVACY POLICY

07 june 2023

Website truckmaster.lv (“Online Store”) is made available to you by Limited Liability Company Truckmaster, registration No. 41203063885, registered address Mango iela 1 - 1, Mežāres, Babītes pag., Mārupes nov., LV-2101, hereinafter referred to as “Truckmaster”, “we” or “us”. We comply with data protection laws and regulations, such as the EU General Data Protection Regulation and the Republic of Latvia Personal Data Processing Law, which govern the processing of personal data relating to you and grants you various rights in respect of your personal data. The aim of this Privacy Policy is to inform you about how we will use your personal data you provide to us through this Online Store in connection with making purchases from the Online Store and/or viewing its offer as well as personal data provided and/or collected by us through other channels. We also inform you about your rights under applicable data protection law with respect to the handling of your Personal Data by us. Before providing us with Personal Data we recommend that you read this Privacy Policy which also forms part of our Terms and Conditions that govern our services.

1. What is Personal Data?

For the purposes of this Privacy Policy, “Personal Data” means any information provided by you when interacting with us, for example through our Online Store or when calling us, or data that is collected about you through your use of our Online Store and allowing you to be identified personally, either directly (e.g. your name) or indirectly, because the data references an identifier such as your name, an identification number, location data, an online identifier (e.g. telephone number, IP address).

2. When is what kind of data stored and processed and for what reason?

2.1. Use of the Online Store

Whenever you navigate our Online Store, data about you is collected and processed. We collect the following data:

• Information related to the browser or device you use to access our website
• IP address
• Country you are browsing from
• Browsing habits, including sites visited
• Age
• Other demographic and statistical information

The data is collected through the session cookies (with regard to cookies see also below) we use on our Online Store. It is anonymised before we use it to build anonymous utilisation profiles, for marketing purposes and to optimise our Online Store and the services we provide. This data shall not be used in order to identify the visitor of this Online Store personally.

2.2. Interacting with us

Every time you interact with us (such as placing a product order on the Online Store, by phone, posting a comment, etc.) we may collect and process the Personal Data you provide to us.

When you provide your contact information to us (e.g. when creating the Account), we may use this Personal Data to send you details of our news or special offers which may be of interest to you, based on previous interactions with us (such as purchases made).

If you sign up for our news via our Online Store, you are required to provide your email address only. Any additional information is voluntary and will be used solely for a personalisation of the news.

By providing your email address, you consent to receive our news and special offers. You can revoke your consent and opt out of receiving the news at any time by clicking on the unsubscribe link included in every news message. In the event of any objections, kindly address the contact stated at the end of this policy.

2.3. Truckmaster customer account

In order to make purchases on our Online Store, you have to create a Truckmaster user account (“Account”). Upon creating the Account, we ask you to provide the following personal information:

• Full name and surname
• Phone number and email address
• Date of birth
• Home address
• Your language preference for email communication
• Your payment card details (if you are attaching a payment card to the Account)

You can deactivate your Account at any time. If you deactivate your Account, you will not be able to make purchases on the Online Store.

2.4. Contact Us functionality

You can get in contact with us via our Online Store by using the Contact Us functionality, or by phone, or by writing to the email address specified by us. To contact us, you are required to provide the following information:

• Full name and surname
• Phone number and email address
• Your enquiry

Any additional information is provided voluntarily.

We use your information to reply to your enquiry.

3. Processing of Personal Data to personalise your Online Store shopping experience

We may collect and process Personal Data about you, if it is relevant to improve your Online Store shopping experience or if it is in your interest. We may collect and process certain additional data to personalise your shopping, upon your express request and consent.

Personal Data collected without your express consent is limited to information we have gained from you personally or which is available in the Account, and information that is essential to make purchases on the Online Store (e.g. products selected most often). We do not undertake any additional research on you in this case, in particular, no research on social media or the internet.

4. Sharing Personal Data

Your Personal Data may be shared:

• to perform our agreement with you or to the extent you consented to such sharing of data, for example. This includes verifying your identity, taking payments getting in contact and communicating with you;
• with our commercial partners in the event that you place an order that is performed by such commercial partners;
• with our third-party service providers who process your data on our behalf, third party service providers, hosting providers and providers of data analysis, IT services, and other similar services requested by us to provide the Online Store and other related services to you. Any data processing on our behalf complies with the applicable laws and regulations.

We will not transfer your Personal Data to third-party recipients unless you consent to such transfer of data or such transfer is permitted under applicable laws and regulations.

5. Transfer of Personal Data to a third country

Where information is transferred outside the European Economic Area, we will ensure that appropriate safeguards are implemented. If your Personal Data is transferred to a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a third party’s binding corporate rules.

6. Cookies

We use cookies on our Online Store. Cookies are small text files sent by a web server to your web browser and saved locally on your computer. The cookie allows the server to uniquely identify the browser on each page. Cookies do not cause any harm to your computer and do not contain viruses.

We use the following categories of cookies on our Online Store:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the Online Store and use its features. Without these cookies, services you have asked for, such as remembering your Account login details, cannot be provided.

Category 2: Performance Cookies

These cookies collect information on how people use our Online Store, to help us understand how users arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies

These cookies remember choices you make such as the country you visit our Online Store from, language and search parameters such as product group. These can then be used to provide you with an experience more appropriate to your selections and to make shopping more tailored and convenient.

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third-party cookies. Search for "cookies" under your web browser's “Help” menu for more information on cookie management features available to you. You can enable or disable cookies by modifying the settings in your browser. You can also find out how to do this, and find more information on cookies at www.allaboutcookies.org. However, if you choose to disable cookies in your browser, you may not be able to complete certain activities on our Online Store or to correctly access certain parts of it.

7. What kind of security measures are in place for the compliance with data protection?

We strive to maintain the appropriate standards of security and we have put in place robust technical and organisational measures for the protection of your Personal Data in accordance with the current state of the art technologies, especially to protect the data against loss, falsification or access by unauthorised third persons. For the transfer of particularly sensible Personal Data via the internet, such as credit card details, we exclusively use encrypted transmission routes and we comply with the Payment Card Industry Data Security Standards (PCI DSS) which is a set of policies and procedures intended to optimise the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. However, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Online Store. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access. As far as third parties (i.e. external companies) are rendering data processing services for us, we have committed them to the compliance with our data privacy regulations.

8. Your rights

In respect of the collection and use of your Personal Data, you may:

• withdraw your consent at any time for example by unsubscribing from the news;
• ask us whether we process Personal Data about you, for which purposes, the categories of Personal Data concerned, to which categories of recipients the information has been disclosed, where possible, the envisaged period for which the personal data will be stored (or, if not possible, the criteria used to determine that period);
• inquire with us about the appropriate safeguards relating to the transfer to a third party,
• ask us for a copy of the Personal Data undergoing processing and ask to receive your Personal Data in a structured, commonly used and machine-readable format and to transmit those data to another controller without any hindrance from us;
• require correction of inaccurate data;
• object against the further processing and request erasure of your Personal Data;
• request that the processing of your personal data is restricted by Truckmaster;
• request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

If you have any further questions on your personal data which has been stored with us or would like to exercise your rights, please contact us via the contact details stated below.

9. Retention and deletion of Personal Data

We will retain your personal data only for a limited period of time needed to fulfil the purposes of processing mentioned above. After that time your personal data will be erased. If we process your personal data based on your consent, we will retain your personal data for a limited period of time needed to fulfil the purposes of processing it.

Where we enter into a contract with you, we will keep your information for the duration of the contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this Policy. The criteria to determine the storage period are statutory and contractual requirements, the nature of our relationship with you, the nature of the data concerned and the technical requirements. Laws may require us to hold certain information for specific periods.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you news or to process your data so that we can respect your request in future.

In other cases, we may retain data for an appropriate period after any relationship with you ends, to protect ourselves from legal claims, or to administer our business.

10. Updates

This Privacy Policy may be updated periodically. We will update the date at the top of its first page accordingly and encourage you to check for changes that we have made, which will be available on the Online Store website. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Policy, as required by applicable laws and regulations.

11. Contact person for questions and/or problems relating to the data protection

Please contact us regarding issues related to data protection by writing to ask@truckmaster.lv